Purpose:
To support superiors in handling client services and administrative & logistical support at a Zone level to
foster growth & sustainability of MSC products & services amongst the clients.
Key Result Areas:
1. Ensure Records kept in a secure and easy-to-retrieve manner
2. Ensure meetings properly coordinated
3. Manage Client office correspondences to and from the Zone to Head Office
4. Maintain Quality client service & customer relationships that enhance the MSC brand in the
Zone.
5. Quality of professional handling of the front office at the zone level
Key tasks:
1. Manage front office, receive, attend to and direct visitors
2. Organize and screen correspondences and reports, forward them to action officers, and
maintain a tracking system for easy follow-up.
3. Maintain & update filing system (incoming and outgoing) mail and accounting records.
4. Process correspondences of documents and reports, as required.
5. Support the implementation of Zonal work plan activities and provide reminders where
necessary to the Zonal team.
6. Mobilize potential clients & promote MSC’s business at the zonal level
7. Provide superior customer service – follow-up customer visits, enable clients to understand
MSC’s products and services.
8. Proactively implement MSC’s services and products according to MSC policies & guidelines.
9. Help to promote awareness of MSC brand products & services within the Zone
10. Put customer documents together for preliminary loan appraisals and submit them to the
supervisor’s Relationship Officer / Zonal Managers for further vetting.
11. Participate in promoting and disseminating relevant information, procedures and guidelines
about the Company to different stakeholders.
12. Supervise clients to abide by the agreed loan terms in the contract.
13. Perform any other duties as may be assigned by the supervisor.
Qualifications and experience:
1. Diploma in the following fields; Business Administration, Commerce, Development Finance,
Education, and Banking or any other related discipline from a recognized University /
Institution.
2. An added advantage is an honors degree in related fields, i.e. Business Administration,