KEY ACCOUNTABILITIES:

• Aggressively grow the mortgages and home loans portfolio by opening new accounts whilst also maintaining existing opportunities.
• Develop and maintain relationships with key partners and other relevant bodies to ensure that the bank maximizes its sales potential.
• Coordinate customer engagement activities both onsite and offsite and conduct regular online and face-to-face customer visits, site visits and recognition initiatives
• Follow up on all queries and complaints from the customers and give timely resolution.
• Compile monthly, quarterly, and annual reports for measuring growth against target.
• On a selective basis, make joint calls with corporate & Business Banking RMs for acquisition of new business and feedback.
• Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures and practices and recommend action to the credit department and committee.
• Maintain a database of customers by individual relationship manager for business assistance, bank related communication and professional networking and engagement sessions.
• Coordinate and follow up on business files submitted by sellers for approval to credit for a fast turnaround time.
• Generate new business from incoming inquiries to support the various Bank segments

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• University degree
• Relevant Practical training in business growth in the financial services sector
• Three years banking experience in a sales role.
• Good selling, negotiation & influencing skills.
• Good understanding of the home loans and mortgages sector, industry and business awareness.
• Excellent problem solving and decision-making skills.
• Good verbal and written communication skills
• Must have a good understanding about consumer banking product features, pricing, benefits, positioning, design and promotions.
• Advanced, computer literacy, numerical skills and statistical skills.
• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural networker.
• Team player, ability to work under pressure and in position to exercise excellent judgment.
• Good interpersonal skills, communication and telephone skills
• Excellent organization skills
• Excellent communication skills and be able to deal with clients directly.