Benefits administration and Compliance (35%)

• Manage the administration of employee benefits, including medical insurance, GPA, and other related programs, ensuring timely enrollments, claims processing, removals, and invoice processing.
• Serve as the primary contact with benefits providers. 
• Lead employee benefits awareness by ensuring all staff are informed about available perks, entitlements, and any policy changes.
• Coordinate and provide guidance on the eligibility and the application of scholarship requests, ensuring timely and accurate submission of necessary documentation. 

Talent acquisition/recruitment (25%)

• Support the HR coordinator with the recruitment process for field roles during high volume season.
• Ensure that all field recruitment activities align with the organization’s policies and procedures, maintaining consistency and compliance throughout the process.
• Lead and coordinate the recruitment process from role posting to offer acceptance, ensuring a positive experience for all candidates and hiring managers.
• Support in planning and coordinating a comprehensive onboarding experience for all new hires, including schedule management, orientation meetings, welcome materials, and ensuring timely access to necessary tools and systems.

Contracts and documentation, (20%) 

• Maintain up-to-date employee records in both the HR shared drive and BambooHR.
• Conduct regular audits of employee data to ensure accuracy, completeness, and consistency with contract terms and organizational updates.
• Maintain a process for disposing of outdated or irrelevant staff records in line with company retention policies and applicable laws.
• Track and manage leave, ensuring timely and accurate documentation of each leave type in line with the HR Policy manual.
• Track and review leave reports monthly to ensure that they are accurately recorded in BambooHR

HR Logistics & Events (20%)

• Oversee the timely processing and tracking of work permits, special passes, and NGO permits for staff, ensuring full compliance with local labor laws and regulations.
• Lead the planning, coordination and implementation of team-building activities and events.
• Coordinate and manage recognition and support initiatives to boost staff morale in a timely manner.
• Act as a culture champion by facilitating regular feedback loops between the HR team and field/frontline staff, ensuring timely flagging of concerns and tracking actions taken

Who You Are 🦸‍♀️🦸‍♂️
You’re a highly organized, detail-oriented, and service-driven HR professional who thrives in fast-paced environments and takes pride in ensuring smooth operations and exceptional employee experiences. You bring strong systems thinking, a proactive mindset, and a people-first approach to your work. You’re comfortable with data, love creating structure, and are excited to contribute to a mission-driven team.

The ideal candidate has:

• Exceptional organizational skills: You’re confident in managing multiple HR processes at once, whether tracking contract timelines, onboarding logistics, or benefits administration.
• Comfort with data and systems: You have strong Excel/Google Sheets skills and proficiency with HR systems, preferably BambooHR or similar platforms.
• A proactive, self-directed approach: You take initiative, work independently, and know how to prioritize and execute on completing tasks.
• Strong communication skills: You can clearly and respectfully communicate with team members at all levels and draft HR communications that are professional, timely, and aligned with organizational standards.
• Collaborative cross-functional experience: You’ve worked across teams to ensure seamless coordination and follow-through on people-related processes.
• A Bachelor’s degree: While a degree is preferred, your skills and experience matter most.
• Relevant experience: You bring 3 years of relevant HR, admin, or operations experience, with a demonstrated track record of supporting people and systems.
• Documentation and systems mindset: You’re able to create and maintain clear, user-friendly spreadsheets, trackers, and HR SOPs that support compliance and efficiency.