Key accountabilities

Provide Sales and Service to Retail Banking customers (80%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.

• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review

• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations

Customer Service (10%)

• Provide excellent timely customer service in line with Absa values and policies

• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.

• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications

Operational Rigour and Compliance with KYC Requirements (10%)

• Ensure accuracy of each new account application, loan document, Absacard application and bank account mandate change. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.

• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Branch Manager.

• Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations.

• Any other duties that maybe assigned to you from time to time by the Bank.

Role/person specification

Preferred Education

• First /second class degree with at least a credit in Math and English at O’ level

• 2 Principle passes at A level

• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers

Preferred Experience

• Competitor product sales experience

Knowledge

• Knowledge & Skills: (Maximum of 6)

• Basic knowledge of the bank’s products and services advantage

• Outstanding relationship and interpersonal skills

• Strong selling and negotiation Skills

• Strong Presentation Skills

• Problem solving Skills

• Team Skills

• Communications Skills

• sales focus

• Basic knowledge of the bank’s products and service advantage

• Knowledge of local banking policies and laws

Skills

• Excellent planning & organization skills

• Very strong communication skills, both verbal and written

• Questioning skill

• Networking

• Good selling/influencing skills

• Presentation skills

• Listening skills

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)