K E Y R E S P O N S I B I L I T I E S
1 Reception, Visitor Management, and Communications
- Man the ICD reception desk professionally during all business hours, receiving every visitor with a courteous and professional greeting that reflects CCTL’s service standard.
- Register all visitors in the visitor management system and co-ordinate their access with the In-Charge – Security before granting entry.
- Manage the ICD’s telephone switchboard professionally, answering all calls promptly, transferring calls to the correct person, and taking complete and accurate messages.
2 Executive Support, Records, and Administration
Communications & Media Studies
- Provide high-quality support with schedule management, meeting scheduling, preparation of agendas and minutes, and document preparation.
- Maintain the ICD’s administrative filing system — both physical and digital — in a well-organised, consistently indexed, and immediately retrievable manner.
- Manage and replenish all office stationery, printing consumables, and administrative supplies through timely procurement requests.
- Any other tasks assigned.
Q U A L I F I C A T I O N S A N D R E Q U I R E M E N T S
REQUIREMENT DETAIL
- Minimum Education Diploma in Secretarial Studies, Office Management, or Business Administration; Bachelor’s Degree is a strong advantage
- Experience Minimum 4 years’ experience in a front-desk, reception, or executive secretarial role in a professional business environment
- Communication Excellent verbal and written communication in English — non-negotiable; Swahili is a strong advantage
- Computer Proficiency Advanced proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Confidentiality High degree of discretion in handling confidential business information and management communications
