ASA International Uganda Limited is a subsidiary of ASA International Group plc (‘ASA
International’). ASA International is one of the world’s largest international microfinance
institutions offering socially responsible financial services to low-income, primarily female
entrepreneurs across Asia and Africa.
ASA International owns and operates microfinance institutions, including deposit-taking
microfinance banks, in India, Pakistan, The Philippines, Sri Lanka, Nigeria, Ghana, Tanzania,
Uganda, Kenya, Rwanda, Myanmar, Zambia, and Sierra Leone and has its head offices in
Amsterdam and Dhaka.
ASA International is listed on the London Stock Exchange as a premium listed company.
Increasing financial inclusion and promoting the social and economic development of our
clients and their communities is at the heart of ASA International’s mission.
Job Purpose
The Head of Banking Operations is responsible for providing strategic leadership and oversight
of all distribution channels to ensure robust internal controls, operational excellence,
regulatory compliance, and sustainable business growth. The role is accountable for driving
deposit mobilisation, revenue performance, and a strong control environment while
safeguarding the institution’s assets and reputation.
Key Deliverables & Responsibilities
1. Control (Operational & Financial Control)
• Establish and enforce effective internal control frameworkacross all distribution
channels to safeguard cash, assets, and customer transactions.
• Ensure Compliance with internal policies and Bank of Uganda regulations.
• Oversee transaction processing, reconciliations, and cash management standards

Drive accountability and discipline in handling cash, vaults, and financial instruments.
• Proactively identify control gaps and implement corrective and preventive actions.
Career at ASA International
• Promote a strong control environment with zero tolerance for fraud, losses, and policy
breaches.
2. Audit & Compliance (Internal, External & Regulatory)
• Deliver satisfactory outcomes across internal, external, and regulatory audits. Ensure
audit readinessthrough adherence of policies and documentation standards.
• Track and close audit findings and recommendations.
• Partner with Audit, Risk and Compliance teams to strengthen governance frameworks.
• Embed a culture of compliance, accountability and audit readiness across the
organization.
3. Business Growth & Performance (Including Deposits & Banking Products)

Drive achievement of business targets, including deposit, loan growth and revenue
generation.
• Develop and execute distribution strategies to expand outreach and market share.
• Lead initiatives to increase low-cost deposits (CASA), customer acquisition, and product
penetration.
• Champion cross-selling and upselling of banking products and services.
• Monitor performance across channels and implement corrective actions to address
gaps.
Ensure sustainable growth while maintaining portfolio quality and risk standards
4. Operations & Service Delivery
• Oversee end-to-end operations across Branches, agents and digital channels.
• Ensure consistent efficiency adherence to SOPs, service standards and operational
efficiency.
• Improve turnaround times and customer experience.
• Lead process optimization and digitization initiatives.
• Establish performance dashboards and provide regular management reporting.
5. Leadership & People Management
• Lead and develop Regional Managers and operations teams.
• Build a high-performance, accountable and customer-centric culture.
• Drive performance management, capability development and succession planning.
• Ensure effective workforce planning and talent pipeline development.
• Ccollaboration cross-functions (Credit, Risk, Finance, HR, IT) to deliver business
objectives.
Requirements and Qualifications
Education
• Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related
field.
• MBA or relevant Master’s degree preferred. Professional qualifications such as (CPA,
ACCA, CFA, Certified Banker) are an added advantage.
Experience
• Minimum of 8 years’ experience in banking operations, with at least 5 years in a senior
leadership role.
• Proven track record in:
o Business growth (deposits, loans, and revenue)
o Branch operations and service delivery
o Internal controls and audit management
• Experience within the Ugandan banking or microfinance sector is highly desirable.